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How to update your accreditation

This will be useful if: 

You are a Driving Instructor User of the Secure Licence booking platform.

You are trying to: 

Update your accreditation documents.

Overview:

It is important to keep the accreditation documents on your Secure Licence profile up to date. These accreditation documents include:

  • Driver’s Licence
  • Driving Instructor’s Licence
  • Working With Children / Blue Card

As soon as one of these documents expire, your calendar will be closed to all bookings and appear as booked out to learners until we receive a copy of your updated accreditation document

To ensure you have ample time to update any documents that are coming up for expiry, Secure Licence will send you a series of reminder emails which you will receive:

  • 90 days before expiry
  • 60 days before expiry
  • 30 days before expiry
  • 14 days before expiry 

You can submit your accreditation document(s) to us in a few quick steps. Ahead of submitting, please note the document requirements: 

  • Image must be clear, with all edges included
  • Image must be in colour
  • Image must be in .png or .jpg format
  • Image must be at least of 500 pixels wide

How to update your accreditations

Step 1.

Log in to your instructor account

Step 2.

On your Dashboard, find the Settings Icon and select Documents

 

Step 3.

From the Documents page, select the ↑submit new document button next to the item you wish to update.

Step 4.

You will then need to upload a photo of your new document, each document will have different requirements.

Step 5.

Once you have uploaded your photo, please enter the Expiration Date.

Step 6.

Once complete, click the Submit For Review button.

Image placeholder — replace in admin panel


Important

Once completed, it will come to our team for review. Once verified, the document will be approved and your calendar will be opened.

If you have received an INTERIM licence, you can submit this in the same way. Our team will temporarily extend your calendar until you receive your new document. When you do, please update it in the same way.

If you need any help, please submit a request

Still need help?
Our team responds within 1 business day.
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