How to cancel a booking with your instructor

13 views · Updated 19 Jul 2026

This will be useful if:

You are a Learner User of the Secure Licence booking platform

You are trying to:

Cancel a booking with your driving instructor 24 hours beforehand

Overview:

The Secure Licence platform has been designed to provide you with maximum scheduling flexibility. We understand that things can change.

As an Secure Licence learner, you are able to cancel your booking online up to 24 hrs prior to the booking start time. When you cancel, you will instantly receive the credit back into your Secure Licence wallet. All booking credits are valid for 24 months.

If it is less than 24 hours before the booking start time, you are able to cancel your booking online as a late cancellation.

How to cancel a booking with your instructor 24 hours beforehand

Step 1.

Step 2.

On your Dashboard, scroll down to Bookings

Step 3.

Select Upcoming from the dropdown.

Step 4.

Locate the booking and click the Booking #

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Step 5.

Click Modify Booking.

Step 6.

Two options will appear, click Cancel (Reschedule Later).

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Step 7.

A confirmation box will appear, click Cancel Booking to cancel the booking.

Step 8.

An on screen confirmation will appear and you will be taken back to your Dashboard.

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